OUIBUS reservations are non-refundable. However, you may postpone your trip as long as you pay the difference between your original reservation and your new reservation. You may change your travel dates or passenger name up to thirty minutes before the departure of your OUIBUS:
- via "my bookings" on OUIBUS.com
- by contacting Customer Services, from Monday to Saturday from 07.30 am to 07.00 pm on 0844 369 0 379 (£0,05/min. plus network extras).