Ouibus, affordable bus travel in France and around Europe

Complaint

Did you have a problem during your OUIBUS journey? You can use the form below to make a complaint about cancelled journeys or routes, delays, or any other problem. For any questions regarding bookings, or if you'd like to amend or cancel your OUIBUS ticket, please refer to our “Help” section.

Please fill out the complaint form

Subject of your email
Booking reference

Booking reference

You can find your booking number above your name on the confirmation email, or on the PDF ticket. To receive a new confirmation email, you can also fill out the required information (surname, first name, departure and arrival stations, departure date) in the “My tickets” section of the website.
Surname
First name
Email address used for the booking
Telephone number
Departure date
Bus number
Message

Your message cannot exceed 800 characters

Attach a file
Format : gif jpg png tif pdf doc docx - 10 MB.

The size of the file you are attaching is larger than the maximum allowed - 10MB.

* Compulsory field