We all change our minds sometimes

Exchange/ Cancel my ticket

At Ouibus, you have the right to change your mind. You can exchange or cancel your booking, up to 30 minutes before the departure of the bus. And good news: it’s free on our website and app.

If you cancel your trip, you will then receive a Ouibus voucher equivalent to the amount of your trip, valid 4 month.

Let us guide you step by step!

How to cancel/exchange?

  1. Go to "My Tickets"
  2. Enter your references
  3. You can now "Rebook" or click to cancel
  4. Confirm your choices & follow the steps ...

Do you want someone to help you ?

Our salesmen and advisors are at your disposal! You have the possibility to exchange / cancel your reservation:

  • In all our ticket office : 5€ fees /passenger
  • With our customer service (over the phone) : 10€ fees / passenger

Important information

Exchange

  • When you modify your ticket, the departure and arrival points must be, the same.
  • If the price of the new booking is higher than the original price, you will be asked to pay the difference.
  • If the new amount is lower, however, you’ll receive a refund in the form of a Ouibus credit voucher.

Cancellation

  • If you cancel your trip, you will then receive a Ouibus voucher equivalent to the amount of your trip.
  • The price difference is at your charge
  • Reservation and circulation must be done within 4 months from the issue of the voucher.
  • If you’ve already paid your reservation with a voucher and you cancel your reservation, the same voucher will be activated.